Effective Date: January 2026
Last Updated: January 2026

Introduction
Hopewood Galleries ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, subscribe to our newsletter, or interact with us.
This policy complies with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Information We Collect

Personal Information You Provide
We collect information that you voluntarily provide when you:

• Make a purchase or inquiry: Name, email address, phone number, shipping address, billing address

• Subscribe to communications: Email address, name, collecting preferences

• Attend viewings or events: Contact details, appointment preferences

• Contact us: Any information you include in correspondence

Information Automatically Collected
When you visit our website, we may automatically collect:

• Device information: IP address, browser type, operating system

• Usage data: Pages visited, time spent on pages, referring websites

• Cookies and tracking technologies: See Cookies section below

Financial Information
We do not store credit card numbers or banking details on our servers. Payment processing is handled by secure third-party payment processors who maintain their own privacy and security standards.
 
How We Use Your Information
We use your personal information to:

• Process transactions: Fulfill orders, arrange shipping, issue certificates of authenticity

• Communicate with you: Respond to inquiries, provide order updates, send appointment confirmations

• Marketing communications: Send our quarterly newsletter "Notes from the Wayfarer" and inform you about new works, exhibitions, and events (with your consent)

• Improve our services: Analyze website usage, understand collector preferences, enhance user experience

• Legal compliance: Maintain records, comply with tax obligations, protect our legal rights

 
Legal Basis for Processing (for EU/UK visitors)
For visitors from the European Union or United Kingdom, we process your personal information based on:

• Contractual necessity: To fulfill purchase agreements and provide services

• Legitimate interests: To operate our business, improve services, and maintain customer relationships

• Consent: For marketing communications (you may withdraw consent at any time)

• Legal obligations: To comply with applicable laws and regulations

 
How We Share Your Information
We do not sell your personal information. We may share your information with:
Service Providers

• Shipping carriers: To deliver purchased artworks

• Payment processors: To process transactions securely

• Email service providers: To send newsletters and communications

• Website hosting and analytics: To maintain and improve our website

Legal Requirements
We may disclose information when required by law, to:

• Comply with legal processes or government requests

• Protect our rights, property, or safety

• Prevent fraud or illegal activity

 
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
 
Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device that help us understand how you use our website.
Types of Cookies We Use
Essential Cookies: Required for website functionality (e.g., shopping cart, security)
Analytics Cookies: Help us understand visitor behavior (e.g., Google Analytics)
Marketing Cookies: Remember your preferences and enable targeted communications
Your Cookie Choices
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
To opt out of Google Analytics: Google Analytics Opt-out
 
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure Socket Layer (SSL) encryption for data transmission

• Restricted access to personal information

• Regular security assessments

• Secure storage practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
 
Data Retention
We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy

• Comply with legal, accounting, or reporting requirements

• Resolve disputes and enforce our agreements

Purchase records: Retained for 7 years (tax and legal requirements)
Marketing communications: Until you unsubscribe
Website analytics: Aggregated data retained indefinitely
 
Your Privacy Rights
All Users

• Access: Request a copy of the personal information we hold about you

• Correction: Request correction of inaccurate or incomplete information

• Deletion: Request deletion of your information (subject to legal obligations)

• Opt-out: Unsubscribe from marketing communications at any time

 
Australian Privacy Rights
Under the Privacy Act 1988, you have the right to:

• Know how your information is being used

• Access your personal information

• Correct inaccurate information

• Complain to the Office of the Australian Information Commissioner (OAIC)

 
EU/UK Rights (GDPR)
If you're located in the EU or UK, you have additional rights including:

• Data portability

• Restriction of processing

• Object to processing

• Lodge a complaint with your supervisory authority

 
Marketing Communications
 
Newsletter Subscription
When you subscribe to "Notes from the Wayfarer" or our mailing list:

• We will send you quarterly updates, exhibition announcements, and new work releases

• You can unsubscribe at any time using the link in every email

• We do not share your email address with third parties for their marketing purposes

Preference Management
You can update your communication preferences by:

• Clicking "unsubscribe" in any email

• Contacting us directly at [email address]

• Managing preferences through your account (if applicable)

Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites. We encourage you to review their privacy policies before providing personal information.

International Data Transfers
Your information may be transferred to and stored on servers located outside Australia. We ensure appropriate safeguards are in place when transferring data internationally.

Children's Privacy
Our website and services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on this page

• Update the "Last Updated" date

• Notify you of significant changes via email (if you've subscribed)

Your continued use of our website after changes constitutes acceptance of the updated policy.
Contact Us
For questions, concerns, or requests regarding your privacy or this policy:
Hopewood Galleries
info@hopewoodstudio.com

Australian Privacy Complaints
If you're not satisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
Consent
By using our website, making purchases, or subscribing to our communications, you consent to the collection and use of your information as described in this Privacy Policy.
This Privacy Policy is designed to comply with the Australian Privacy Act 1988 and, where applicable, the General Data Protection Regulation (GDPR) for EU/UK visitors.